Mountain View Animal Emergency Frequently Asked Questions
What does it cost to have my pet seen at Mountain View Animal Emergency?
The emergency examination fee is $125.00. Anything further will have an additional cost. This can include but is not limited to, diagnostics, treatments, medications, etc. You will receive an estimate and treatment plan prior to the veterinarian performing anything more than the examination. This is generated by the veterinarian and is a way for you to know what to expect financially. We accept many payment options, such as cash, credit cards, checks, and programs that include Care Credit and Scratchpay. We do not provide any billing options, and payment is due in full at the time services are rendered. If you would like additional information on Care Credit or Scratchpay, please see the listed websites:
What should I bring when coming to Mountain View Animal Emergency?
For safety purposes, we ask that all felines are in carriers and all canines are on leashes with a properly fitted collar. We would not want your pet to slip their collar or jump from your arms, which could possibly cause themselves more harm. If your pet currently takes medications or has pertinent medical paperwork, then please feel free to bring this with you as well.
What should I expect when I arrive at Mountain View Animal Emergency?
We operate similar to the human emergency room in that we do not offer appointment times. We encourage you to call prior to your arrival to let us know what time you expect to arrive with your pet. Walk-ins are also welcome and will be seen in order of triage severity. We ask all customers to call the hospital once they arrive in the parking lot. The customer service representatives will ask if you prefer to wait in your vehicle in the parking lot or in an examination room inside the building. They will also assist you in filling out the necessary paperwork. After your pet has been checked in, a veterinary technician will either meet you in the examination room or call the phone number you provided and speak with you to collect information about your pet’s condition. The veterinary technician will then bring your secured pet to the treatment area where they will obtain the vital signs from your pet and the veterinarian will perform the examination. You will be asked to wait in the examination room or your vehicle in the parking lot during this time. The veterinarian will then contact you after performing the examination to discuss a treatment plan with you and will move forward accordingly. COVID 19 has caused a huge increase in caseload nationally. Please be advised that wait times have increased significantly due to the volume that every veterinary hospital is encountering.
What protocols is Mountain View Animal Emergency following to reduce the spread of Covid-19?
We strive to reduce the spread of all contagious diseases and infections. To ensure the safety of both our staff and our clients, we ask that you remain in your vehicle in our parking lot or in the examination room while your pet is being seen. Curbside services are still available upon request. If your pet requires hospitalization, we ask that all personal belongings are taken home. These items can act as fomites, which are inanimate objects that can carry infectious materials. We will provide blankets and bedding for your pet during its stay. Masks are to be worn at all times in the building. We clean each exam room after it has been used. A quick health questionnaire will be completed over the phone when you contact us. We try to minimize human contact as much as possible, within reason. We are allowing two clients per pet in an examination room unless there is a special circumstance or situation.
What constitutes a pet emergency?
Pet emergencies can vary greatly depending on multiple factors. It is always best to consult a veterinary professional if you are concerned about the health of your pet. Some symptoms that may require emergency attention are:
- Vomiting and/or diarrhea that last over 24 hours or has the presence of blood.
- Sudden bloating of the abdomen.
- Sudden collapse.
- Seizure (specifically more than one in 24 hours’ time).
- Difficulty breathing.
- Bleeding from any area.
- Unexplained and/or untreated pain signs.
- Straining to urinate or defecate and/or blood in urine and/or feces.
- Frank trauma (such as falls, hit by cars, animal fights, broken bones).
- Accidental poisoning, overdosing, or toxic ingestions.
- Difficulty with birthing.
*Be careful when handing painful or disoriented pets. A pet’s behavior can become unpredictable when pain, fear, or disorientation has occurred. Sometimes the use of blankets, towels, or carriers/kennels can be used to help move pets.
How long will my pet have to wait before being seen by a veterinarian? Why is the wait so long?
MVAE is experiencing an increase in our caseload due to the chain reaction of changes necessary to provide veterinary care during the COVID-19 era. These changes have also increased the time it takes us to see each patient. Every single case is important to us but we do need to see them in order of triage level (assessing and assigning a level of severity to a case). As we have all seen in the human emergency room, there are drastic differences between each patient’s severities. Since we operate much like a human emergency room, waiting times will vary depending on that assessment and the overall caseload. We appreciate your patience as we deliver the best medical care possible for your pet.
Will my pet be alone during treatments or after being hospitalized?
No, we monitor all of our patients for the entirety of their stay at Mountain View Animal Emergency. At no point are they left unsupervised. We have at least two doctors and several technicians with your pet 24 hours a day.
If my pet is hospitalized, will I be able to see them before I leave? When will I receive updates on my pet’s condition?
In most cases, if your pet is being hospitalized, you can ask to see your pet before departing from Mountain View Animal Emergency. Due to concerns about Covid 19, we may ask that only two people are in the examination room during the visit and masks must be worn at all times by both parties. Depending on the situation, we also ask that visitations last about five minutes. This allows us to start your pet’s treatments in the most time-sensitive way possible. We understand how difficult it can be to leave your pet in someone else’s hands, and we do our best to make each pet feel safe and comfortable during their stay with us.
A veterinarian will reach out to the primary contact on your account twice a day (morning and evening) to give you a detailed update on your pet’s case. You will be asked to leave the phone number that is best to contact you with. You are welcome to leave additional phone numbers if another is needed. If something changes with your pet’s status, we will alert you as soon as possible. You are welcome to call us to receive updates on your pet’s condition whenever you desire. We are answering our phones 24/7.
Will my regular veterinarian receive updates on my pet’s condition?
Your veterinarian will receive complete electronic medical records, including diagnostics and treatments, when your pet is discharged. All pets that are hospitalized overnight will have a partial medical update forwarded to your regular veterinarian every morning electronically as well.
What animals does Mountain View Animal Emergency see? What should I do if I find a stray pet or wildlife?
Mountain View Animal Emergency only sees felines and canines. We do not see exotic/pocket pet animals.
If you find a stray dog or cat, you should first contact animal control and report the stray animal. Do not pick up or handle any stray/unknown animal, especially if it is acting aggressive due to the risk of being injured.
If you find any wildlife animals, do not touch them. Leave the animal exactly as you found it. Most likely, the mother will return to the animal. If the animal is injured, then contact animal control or wildlife rescue for assistance.
Can I give my pet Over-the-Counter medications?
There are many factors that should be considered before giving your pet over-the-counter medications. Below is an abbreviated list of over-the-counter medications that can be used. When in doubt or if symptoms worsen, always consult with your veterinarian.
- Diphenhydramine (Benadryl) is an antihistamine that can relieve allergy symptoms. These can cause drowsiness or hyperactivity in your canine. Make sure the medication only contains an antihistamine and no other ingredients that are unsafe for canines.
- Tylenol, Ibuprofen, and most human NSAIDs are NOT safe for canines or felines. Tylenol can cause liver toxicity and amongst other issues, ibuprofen and other NSAIDs have the potential to cause increased risks of gastrointestinal bleeding, stomach ulceration, kidney damage, and even neurologic side effects.
- Artificial tears can be used if your canine appears to be squinting, having dry eyes, or possibly have some dust in the eye. This lubricant can safely provide some relief for the eyes, but if the symptoms persist then consult with a veterinarian.
- Topical antibiotic ointment, such as Neosporin, can be used on minor cuts or abrasions to help wounds heal. Be sure to clean the area of trauma first before applying. If the wound continues to bleed or appears to become infected, seek veterinary care immediately.
- A “Skunk bath” recipe can be made up at home if your canine had the unfortunate event of being sprayed by a skunk. To make: mix ¼ cup baking soda, 1-2 teaspoons of mild dishwashing detergent, and 1 quart of 3% hydrogen peroxide solution. Mix in a bucket and use it immediately to bathe your pet. Leave on your dog’s fur for five minutes and then rinse with warm water. You can then wash your pet with dog shampoo if you desire.
My canine/feline has been in labor for a long time. When is this an emergency?
If your pet has been actively in labor for 60 minutes or more without delivering her first baby, or if a baby remains in the birth canal for more than a few minutes without advancing, then emergency medical care should be sought after.
If your pet has weak contractions/straining for greater than two hours without a baby, or if there has been no baby delivered for over four hours after birthing has started.
If you find lochia (green/black vulva discharge) present for three hours without a baby being delivered, if you see any copious clear vulva discharge, or if you find bloody vulva discharge, then you should seek veterinary care.
My pet is a Diabetic. Should I give my pet its insulin if they are not eating?
You should not give your pet its insulin if they are not eating. This can cause their blood sugar to drop and cause hypoglycemia. Hypoglycemia can be very serious and cause seizures, a coma-like state, and even death.
The best practice is to make sure your pet is eating at the correct time interval, the correct amount of food, and that other pets in the house are not eating the diabetic pet’s food. It is best to give the insulin after the pet has eaten. That way you know they ate all their food before medicating them.
If they are refusing to eat, try warming up their food or hand-feeding their food to them. Be sure that the food is not old (especially if it is a wet food that has been sitting out for over an hour). If it is then change it out for fresh food.
If this does not encourage the animal to eat, then it is best to contact your veterinarian for additional advice.
What should I do if my neonatal kitten/puppy is lethargic and not wanting to nurse?
Your neonatal kitten or puppy could be experiencing “fading puppy/kitten syndrome” which can be caused by many different types of illnesses. If your puppy or kitten is not acting normal, is vocalizing more, is sleeping away from the litter, appears to be losing weight, or appears to be declining, then contact a veterinarian immediately for additional advice.
Should I be concerned about contagious diseases with my pet?
Diseases that are transmissible between animals and humans are labeled as zoonotic. Some zoonotic diseases that can be spread to humans are hookworm, giardia, toxoplasmosis, roundworm, ringworm, salmonellosis, rabies, etc. There are minimal risks that humans will become infected with these diseases when good hygiene is practiced.
The best way to minimize your chance of becoming infected is to practice thorough hand washing techniques, wear gloves when cleaning fecal matter or urine, keep your feline’s litterbox away from where you would prepare food and scoop it daily, try not to aerosolize the litter when dumping it (dump it slowly or use disposable litterbox liners that can be thrown away), do not touch wildlife or stray animals that are acting strange, and to properly vaccinate your own animals according to your veterinarian’s advice.