To our Clients & Fellow Veterinary Hospitals,
Mountain View Animal Emergency’s number one priority right now with the current COVID19 era is the safety of our staff & our clients. We are taking even more precautions at Mountain View Animal Emergency as recommended by the CDC (Center for Disease Control) & WHO (World Health Organization to reduce exposure to our staff & clients.
If you are showing signs of illness but feel it is imperative your pet be seen please inform our staff, so we may take the necessary precautions to treat your pet & reduce the risk to our doctors & staff. We want to remain healthy ourselves so that we may continue to serve the community.
We ask when at all possible you call ahead to the office, where one of our CSR’s will get you, your pet’s information & the nature of your call.
Upon arriving at the Hospital we ask that you call before attempting to enter the building (our doors will be locked), in order to minimize contact between staff, doctors & other pet owners. If you do not have a cell phone a staff member will greet you at the door momentarily.
If we do not have a room immediately available for your pet & you, we request you wait in the vehicle until a staff member alerts you by phone & escorts you in. We request that you wait in either the exam room or your vehicle while your pet is being examined or receiving diagnostics.
Throughout this change, our primary focus will still be to offer excellent care to our clients & pets.
We appreciate your understanding during this difficult time.